Frequently asked questions

The condition of our toys varies from good to poor. We take many detailed photos so you can carefully inspect each item yourself. Some toys are vintage from the ’80s and ’90s and may show signs of age or damage, while others are newer but still may have some wear.

Yes! While most of our items are used, we occasionally have brand-new vintage toys still sealed in their original packaging—even after 25 years or more. Check the product descriptions for details on each item’s condition.

We package every order securely to ensure safe delivery. Shipping times usually range from 3 to 7 business days depending on your location and the shipping method chosen.

We do ship internationally to select countries. Availability depends on shipping policies for toys and clothing in each destination—some items, like certain clothing, cannot be shipped to Europe, for example. The best way to check is to try checkout or review item availability on our site.

Contact us within 7 days of receiving your order with photos of the issue. Because items are used, we generally don’t accept returns unless there’s a reasonable problem or damage not mentioned in the listing. We’ll work to resolve any valid issues quickly.

Due to the used nature of our products, we do not accept returns except in cases of significant undisclosed damage or mistakes with your order. Please review photos and descriptions carefully before purchasing.

Once your order ships, you’ll receive a tracking number via email so you can follow your package’s progress.

We don’t accept specific toy requests because our inventory comes from random finds, not vendors. Every drop is unique and unpredictable!

Prices are fixed based on condition and market value. However, if you’re interested in bulk orders, feel free to email us at sunsettoybox@gmail.com to discuss deals.

We add new items randomly—sometimes taking breaks for weeks, then dropping hundreds or even thousands at once. When we do drop new toys, it’s a bulk drop without research, so you have a real chance to score rare and valuable pieces.